This Privacy Policy explains how your personal information is collected, used, stored, and protected
when you visit this website or engage in psychological services provided by Ms. Rakshanda Sirohi,
RCI Licensed Clinical Psychologist (A), CRR No. A114023.
Your privacy, dignity, and confidentiality are central to ethical clinical practice.
By using this website or submitting your information, you agree to the terms described below.
1. Information We Collect
We may collect the following types of information:
A. Personal Details
- Full name
- Contact information (phone number, email address)
- Age/date of birth
- Address (if voluntarily provided)
B. Clinical Information
- Presenting concerns
- Appointment history
- Treatment notes
- Assessment results
- Treatment plans
- Any information shared voluntarily during sessions
This information is collected only during therapy or assessment.
C. Technical / Website Data
- IP address
- Browser type
- Device information
- Cookies and website analytics
- Form submissions
This helps improve site functioning and user experience.
D. Payment Information
- Payment method details (UPI, Credit/Debit cards, Net Banking)
- Transaction amounts and payment status
- PayU Transaction ID and Payment ID
- Billing information (name, email, phone number)
- No card details, CVV, or sensitive payment credentials are stored on our servers
- All payment data is processed securely through PayU's PCI-DSS compliant infrastructure
2. How Your Information Is Used
Your information is used for:
- Scheduling and confirming appointments
- Conducting psychological assessment and therapy
- Creating and maintaining clinical records
- Providing follow-up communication or resources
- Processing payments
- Maintaining legal and ethical documentation
- Improving website performance and security
- Ensuring continuity and quality of care
No information is sold, rented, or shared for marketing purposes.
3. Confidentiality
All clinical information you share is strictly confidential.
Information may only be disclosed:
- With your written consent
- In emergencies, if there is risk of harm to self or others
- If required by law, such as court orders or mandatory reporting (e.g., abuse involving minors)
- To coordinate care, if you request collaboration with another professional
Your confidentiality is protected by ethical guidelines of the Rehabilitation Council of India (RCI).
4. Data Storage & Security
We follow strict confidentiality and security practices:
- Digital records are encrypted and password protected
- Access is restricted to the clinician only
- Secure hosting platforms are used for storing website data
- Regular security updates and backups are maintained
- No clinical notes are stored on the website backend
5. Record Retention
Clinical records are retained for 5-7 years, as per professional norms.
After the retention period, records are permanently and securely deleted.
You may request access to your records anytime within this period.
6. Third-Party Services & Payment Gateway
We may use third-party providers for:
- Online bookings
- Teletherapy platforms (Google Meet/Zoom)
- Payment gateways (PayU)
- Website hosting and analytics
PayU Payment Gateway
We use PayU as our payment service provider to process online payments. When you make a payment:
- Payment Processing: All payment transactions are processed securely through PayU's payment gateway. We do not store, process, or have access to your complete card details, CVV, or PIN.
- Data Shared with PayU: To process payments, we share the following information with PayU:
- Transaction amount
- Your name, email, and phone number
- Appointment/service details
- PayU Transaction ID and Payment ID
- PayU's Privacy Policy: PayU collects, uses, and protects your payment information according to their privacy policy.
- Security Standards: PayU follows industry security standards for payment processing.
- Data Retention: Payment transaction records are retained as per legal and accounting requirements (typically 7 years).
- Payment Disputes: In case of payment disputes or chargebacks, PayU may share relevant transaction information with us and banking partners as necessary to resolve the issue.
Important: These third-party providers do not receive access to clinical notes, assessment details, or sensitive therapeutic content. Only minimal information necessary for service delivery is shared.
7. Teletherapy & Online Consultations
For online sessions:
- Secure platforms are used (Google Meet/Zoom/etc.)
- Clients are responsible for ensuring privacy on their end
- Use a private space and avoid public Wi-Fi
- Use headphones for added confidentiality
8. Cookies & Analytics
This website uses essential cookies and anonymous analytics to:
- Improve site functionality
- Understand visitor behaviour
- Enhance user experience
You may disable cookies in your browser settings.
No personally identifiable counselling information is collected through cookies.
9. Your Rights
As a client, you have the right to:
- Access your personal or clinical information
- Request correction of inaccurate data
- Request deletion where legally permitted
- Withdraw consent for communication
- Ask questions about how your data is stored or used
Requests can be sent to the contact details below.
10. Consent
By using this website, submitting forms, or engaging in therapy, you consent to the collection
and use of information as described in this policy.
You may withdraw consent in writing at any time (except where retention is required by law).
11. Payment Security & Fraud Prevention
To ensure secure payment processing:
- All payment transactions are encrypted using industry-standard SSL/TLS encryption
- We use PayU's secure payment infrastructure which is PCI-DSS compliant
- Payment information is never stored on our servers
- We may use transaction data for fraud prevention and security purposes
- In case of suspicious activity, we may share relevant information with PayU and banking partners
12. International Data Transfers
Some third-party service providers (including PayU) may process your data outside India. These transfers are conducted in compliance with applicable data protection laws and security standards. By using our services, you consent to such transfers.
13. Updates to This Policy
This policy may be updated periodically to reflect changes in services, legal requirements, or payment processing methods.
Revisions will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Your continued use of our services after any changes constitutes acceptance of the updated policy.
Effective Date: December 2025